Terms & Conditions

Effective Date: August 28, 2025

These Terms & Conditions (“Terms”) govern your use of services provided by Los Feliz Laundry (“we,” “our,” or “us”), including communications through SMS text messages.

1. Use of Our Services

By contacting us or using our services, you agree to these Terms. Services include in-person transactions, online inquiries, and communications by phone, email, or SMS.

2. SMS Messaging (SMS Terms of Service)

By providing your mobile number and contacting Los Feliz Laundry, you agree to receive SMS messages from us related to your service. These may include:

Account notifications
Order status alerts (e.g., ready for pickup)
Delivery notifications (e.g., ETA, completed, missed attempt)
Customer care messages (e.g., questions or updates about your order)

Message frequency varies. Message and data rates may apply.

To opt out at any time, reply STOP to any message. For assistance, reply HELP or visit https://www.losfelizlaundry.com.

See our Privacy Policy at https://www.losfelizlaundry.com/privacy and our Terms of Service at https://www.losfelizlaundry.com/terms.

We do not send unsolicited marketing or promotional messages.

3. Customer Responsibilities

You agree to provide accurate information when contacting us. You are responsible for maintaining control of your mobile phone number to ensure messages are received by you.

4. Limitations of Liability

We are not liable for delays, errors, or failures in SMS delivery, as these may be affected by your mobile carrier’s network. Message delivery is subject to your carrier’s availability and performance.

5. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the updated Terms.

6. Contact Us

Los Feliz Laundry
1802 1/2 Hillhurst Ave, Los Angeles, CA, 90027
info@losfelizlaundry.com
www.LosFelizLaundry.com
Phone: 323-991-3535